GENERAL
The website https://www.wildtornado.casino/ (“Casino”, “Website”, “Company”, “We”, “Us”, “Our”) owned and operated by Novatrix SRL, with registration company number 3-102-893958 and registered address at Province 03 of Cartago, County 07 of Oreamuno, Potrero Cerrado, North Side of Manuel Avila Camacho School, Costa Rica. Novatrix SRL is licensed and regulated by the Anjouan Gaming Commission (license no. ALSI-202508056-FI2).
Before using the website, please read Terms and Conditions carefully. By utilizing the website, you acknowledge and agree to be bound by the Terms and Conditions, as well as all applicable website policies.
If you do not agree to these Terms and Conditions, you must not use our services.
The official language of the Website is English. In the case of discrepancies due to translation, the English version will prevail.
By accepting these Terms and Conditions, Players also agree to be bound by all policies, rules, and guidelines published on the Website, including but not limited to the Privacy Policy, Bonus Policy, and Responsible Gaming Policy.
The casino operates in the UTC time zone. Please consider when playing and receiving bonuses that all promotions and activities of the casino take place exactly in the UTC time zone.
Bonus Terms are an integral part of these Terms and Conditions. All questions related to bonuses, as well as other issues not covered by these Terms and Conditions, are governed by Bonus Terms
CHANGES OF TERMS AND CONDITIONS
The Casino reserves the right to unilaterally change these Terms and Conditions may be changed by the Casino when such need occurs. We will do our best to notify our players of any significant changes by email. However, we do recommend all players to revisit this page regularly and check for possible change
WHO CAN PLAY
The Casino accepts players only from those countries and geographic regions where online gambling is allowed by law. It is the player’s sole responsibility to inquire about the existing gambling laws and regulations of the given jurisdiction before placing bets on the website.
The Casino accepts strictly adult players (the minimum age is 18) and players who have reached the age specified by the jurisdiction of player’s place of residence as eligible for online gaming. It is the player’s sole responsibility to inquire about the existing laws and regulations of the given jurisdiction regarding age limitations for online gambling.
Users from the following countries or regions (“Restricted Countries”) are prohibited from using the Casino for real-money play: Australia, Austria, Belarus, Comoros, Cyprus, France, Georgia, Germany, Iran, Malta, Myanmar, Netherlands, North Korea, Poland, Russia, Spain, United Kingdom, USA
By agreeing to these Terms of Use, you confirm that you have reached the age of 18 and/or have reached the adulthood age specified by the jurisdiction of your place of residence, and, following the legislation, you can officially play all games on our website. You also acknowledge that all information provided by you is true, complete, and current. The Company reserves the right to request age confirmation from the player and restrict access to the website or suspend a player account for cases that do not meet these requirements.
GAME AVAILABILITY AND RESTRICTIONS
Please bear in mind some games may be unavailable in certain jurisdictions, as required by policies of game providers which may change from time to time.
Use of VPNs to bypass geographic restrictions is strictly prohibited and may lead to confiscation of winnings.
Crypto transactions are based on real-time exchange rates via Coinbase Converter at the moment of the transaction. Currency exchanges between crypto and fiat are not supported.
FEES AND TAXES
The player is fully responsible for paying all fees and taxes applied to their winnings according to the laws of the jurisdiction of the player’s residence.
GAME RULES
The player acknowledges that they are familiar with and understand the rules of the games available on the website. It is the player’s responsibility to be aware of the payout percentage for each game.
DISCLAIMER OF LIABILITIES
The player is aware of the fact that gambling at the website may lead to losing money. The Company is not liable for any possible financial damage arising from the use of the website.
The Company implements appropriate measures to safeguard players’ personal data from unauthorized access and discloses it only to parties directly involved in delivering gambling services via the website. However, the Company bears no responsibility for how this information is handled by third parties, such as software providers or affiliates. The use of players’ personal data by such third parties is governed by their own terms and conditions, where applicable
The Company is not liable for any hardware or software, defects, unstable or lost Internet connections, or any other technical errors that may limit player’s access to the website or prevent player from an uninterrupted play.
In the rare event that a wager is accepted or a payment is processed in error (due to technical malfunction, human error, or otherwise), we reserve the right to:
Cancel all affected wagers and restore funds to their correct state;
Re-settle wagers under the terms that should have applied if the error had not occurred.
If we inadvertently credit your Player Account with a bonus or winnings to which you are not entitled (because of a technical glitch, paytable error, or other mistake), such amount (including any winnings generated therefrom) remains the Casino’s property. We will deduct the mistaken credit from your Account balance. If you have already withdrawn those funds before we discover the error, you incur a debt to the Casino for that amount. You must notify us immediately via email if you believe such an incorrect credit has occurred.
Neither the Casino, nor its directors, employees, partners, or service providers:
- Guarantee that the software or Website is fit for any particular purpose;
- Guarantee that the Website, its software, or any games will be error-free or uninterrupted;
- Shall be liable for any loss, cost, expense, or damage (direct, indirect, special, consequential, incidental, or otherwise) arising out of your use of the Website or your participation in any game.
You agree to indemnify and hold harmless the Casino, its directors, employees, partners, and service providers from and against any liabilities, losses, damages, expenses, claims, or costs (including reasonable legal fees) arising from or related to:
- Your use of the Website;
- Your participation in any game;
- Any breach by you of these Terms and Conditions."
You acknowledge that the Casino retains sole and final authority to determine whether you have violated any rules, terms, or conditions, and to impose disciplinary action, up to and including suspension or permanent ban without prior notice or explanation.
USE OF PLAYER`S ACCOUNT
Each individual may register and maintain only one (1) personal Player Account. Accounts sharing the same residential address, household, IP address, or device will be considered duplicates. We reserve the right to close and forfeit all duplicate accounts, cancel any pending withdrawals, and confiscate any winnings. You must not share your account credentials or allow another person (including minors) to access your account.
The player confirms that they are not using VPN (Virtual Private Network).
The casino reserves the right to confiscate funds and/or suspend access to the account in case of detecting an overlap of IP addresses between two or more accounts. Decisions made by the casino administration regarding IP address overlap are final and not subject to appeal.
You agree to use your Player Account solely for personal entertainment. Any commercial use such as offering the account to others for profit or renting/selling account access—is strictly prohibited.
Players are required to provide the casino with all requested documents within the specified deadlines whenever the casino requests them or as otherwise stipulated by the site’s policies.
These documents may include, but are not limited to, passport details, identification cards, proof of residence, and statements verifying the source of funds."
If a player refuses to provide the requested documents or if discrepancies are found between the submitted documents and the actual information, the casino reserves the right to close the player’s account and confiscate any funds held in the account.
Players take responsibility for the integrity of the documentation provided and agree that the casino has the right to verify their authenticity at any time.
ANTI-FRAUD POLICY
The Casino reserves the right to check your identity prior to processing payouts and to hold any refund or withdrawals for the time needed to check your identity.In case you provide false or incomplete Personal Data, the withdrawal can be refused and the Player Account terminated, of which you will be informed by email. The Casino may be required to report the player's actions to the applicable regulatory bodies.
The Company has a strict anti-fraud policy. If the player is suspected of fraudulent actions including but not limited to:
● participating in any type of collusion with other players,
● development and use of strategies aimed at unfaithful winnings,
● fraudulent actions against other online casinos or payment providers,
● charge back transactions with a credit card or denial of some payments made,
● other types of cheating,
● providing of forged documents,
● creating two or more accounts,
● or is known to have gone bankrupt in the country of his residence;
The Company reserves the right to terminate such a Player Account and suspend and/or cancel all payouts to the player. This decision is at the sole discretion of the Company and the Player will not be notified or informed about the reasons for such actions. The Company also reserves the right and may be obliged to inform applicable regulatory bodies of the fraudulent actions performed by the player."
The Casino retains the right to close a Player’s account at its sole discretion and issue a refund of the remaining balance, minus any applicable withdrawal fees. This may be done without prior notice and without the need to provide any explanation.
The Casino strictly prohibits any form of advantage play. Players attempting to exploit welcome offers or other promotional campaigns acknowledge that the Company may, at its discretion, cancel any related bonuses and associated winnings. Such action may be taken in cases including, but not limited to:
● use of stolen payment cards;
● chargeback requests;
● creation of multiple accounts to benefit from promotions;
● submission of false registration details;
● use of forged documents;
● employing low-risk roulette strategies, such as placing equal bets on red and black, even and odd, or covering 25 or more of the 37 numbers on the table (note: red/black bets cover only 36 of 37 possible outcomes)."
The Casino reserves the right to retain payments, if suspicion or evidence exists of manipulation of the casino system. Criminal charges will be brought against any user or any other person(s), who has/have manipulated the casino system or attempted to do so. The Casino reserves the right to terminate and/or change any games or events being offered on the Website.
If a player becomes aware of any bugs or deficiencies in the software, they agree not to exploit them. Furthermore, the player commits to promptly report such issues to the Casino. Failure to do so may result in the Casino seeking full reimbursement for any damages or costs incurred due to the software issues and the lack of notification.
To prevent fraudulent activity involving Bitcoin transactions, the following policy applies: If a transaction is flagged as replaceable (Opt-in Replace-by-Fee, RBF), the Casino reserves the right to immediately close the associated account and withhold any winnings
For account verification, the Casino requires documents (ID, payment proofs, utility bills, etc.) in either Latin or Cyrillic alphabets. If the player cannot provide documents in these scripts, the Casino may require a video verification showing the player presenting their documents.
The casino is not a financial institution and thus should not be treated as such. Your account will not bear any interests and no conversion or exchange services (including fiat-crypto exchange) will be offered at any time.
DEPOSITING
Please, contact our support team at [email protected] to inquire about the payment methods which are most favorable for your country of residence.
The Company does not accept third party payments. You must make deposits only from payment methods that are registered in your own name. If we determine during the securitychecks that you have violated this condition, your winnings will be confiscated and the original deposit will be returned to the owner of the payment account. The Company is not responsible for the lost funds deposited from third party accounts.
- Minimum and Maximum Deposit Amounts
- The minimum deposit is €20 (or equivalent).
- The maximum deposit varies by payment method; the precise limit will be displayed when you select your chosen option.
The minimum and maximum deposit can varie by payment method; the precise limit will be displayed when you select your chosen option.
All deposits must be successfully processed and confirmed by the relevant payment institution before funds appear in your https://www.wildtornado.casino/ account.
If a deposit is denied, rejected, or charged back for any reason (insufficient funds, transaction limits, etc.), any winnings derived from that deposit will be voided immediately. https://www.wildtornado.casino will not compensate you for any losses caused by unsupported or declined deposit attempts.
Every deposit made in our casino must be wagered. Please note that if you request a withdrawal, the total amount of bets placed on slots since the last deposit should be three (3) times greater than the deposited amount. The sum of bets placed on table games must exceed ten (10) times the amount of the deposit, regardless of the player’s level
WITHDRAWAL POLICY
Minimum and Maximum Withdrawal Amounts
- The minimal amount for withdrawal is €100 or an equivalent.
- Cryptocurrencies: The minimum is the crypto equivalent of €20 at the time of request (rate determined by Coinbase Converter).
- Maximum Amount: Varies by payment method; the exact limit will appear during withdrawal. If your requested amount exceeds a method’s limit, payouts may be split into multiple installments.
The payment method will be displayed when selecting your preferred payment option.
The Casino may require identity verification before processing any payouts and may hold refunds or withdrawals until verification is complete. If false or incomplete personal information is provided, withdrawal requests may be denied and the player’s account terminated, with notification sent via email. The Casino may also be obligated to report the player’s activities to relevant regulatory authorities.
We will make reasonable efforts to contact you regarding withdrawal requests; however, if we are unable to reach you by email or phone within two (2) weeks from the withdrawal request date, your account may be locked due to failure to complete the KYC process.
Any winnings, whether obtained through bonuses or real money play, may be subject to forfeiture if the player does not provide complete KYC information within 40 days from the date of the request.
The Casino reserves the right to withhold payments if there is suspicion or evidence of system manipulation. Criminal charges will be pursued against any player or other individuals found to have manipulated or attempted to manipulate the casino system.
The Casino retains the right to modify or discontinue any games or events offered on the Website. If you discover any potential errors or flaws in the software, you agree not to exploit them.
Additionally, you agree to promptly report any such errors or issues to the Casino. Failure to do so may result in the Casino seeking full reimbursement for any losses or costs arising from the error or incomplete reporting.
Withdrawal Frequency Limits
2500 EUR / 2500 USD / 25 000 NOK / 5000 AUD / 5000 CAD / 5000 NZD / 50 000 ZAR / 2500 CHF / 0.0282 BTC / 1.27 ETH / 35.6 LTC / 6.36 BCH / 18 700 DOG / 2500 USDT / 1400 XRP / 10 700 TRX per day.
5000 EUR / 5000 USD / 50 000 NOK / 10 000 AUD / 10 000 CAD / 10 000 NZD / 100 000 ZAR / 5000 CHF / 0.0565 BTC / 2.55 ETH / 71 LTC / 12.7 BCH / 37 500 DOG / 5000 USDT / 2850 XRP / 21 500 TRX per week.
15 000 EUR / 15 000 USD / 150 000 NOK / 30 000 AUD / 30 000 CAD / 30 000 NZD / 300 000 ZAR / 15 000 CHF / 0.1693 BTC / 7.62 ETH / 213 LTC / 38 BCH / 112 350 DOG / 15 000 USDT / 8560 XRP / 64 600 TRX per month.
Unless otherwise specified in the Terms Conditions of a specific promotion. Exceptions may be made to players with a higher VIP level, if any, at the Casino’s sole discretion.
If you win more than €15,000, the Casino reserves the right to divide the payout into monthly instalments of maximum €15,000 until the full amount is paid out.
Progressive jackpot wins are paid in full and do not count toward these limits."
Our internal operating currency is EUR. If you transact in another currency, the amount debited or credited may differ slightly due to your bank’s and our processing system’s conversion rates. Bank Transfer payouts in USD are not available. All bank transfers are processed within 3 business days
If you withdraw via bank transfer, intermediary banks may impose additional fees (typically up to €16). These charges are beyond our control.
The Casino is not a financial institution. Your account will not earn interest, and we do not provide any currency conversion or exchange services (e.g., fiat-crypto conversion).
You are responsible for any fees applied by your bank or payment provider during the withdrawal process.
Please note that even for supported countries the Casino is not able to guarantee successful payment processing in all cases.
DORMANT ACCOUNTS
If You have not logged in or logged out for six consecutive months, your account obtains Inactive (dormant) status. The Casino reserves the right to charge Your account for a monthly administrative fee of a minimum 25 EUR (or an equivalent amount in Your account active balance currency) as long as Your account has a positive balance.
By submitting the consent with these Terms and Conditions, You authorize the Casino to debit this fee from Your account at the beginning of the month following the day on which Your account has obtained Inactive status, of which You will be informed by email. The Casino will stop deducting the administrative fee if your account is reactivated or the account balance reaches zero.
DETECTION OF GAMBLING ADDICTION
The casino conducts screening for signs of gambling addiction among players in accordance with internal rules and policies developed to ensure responsible gaming.
In the event of detecting signs of gambling addiction, the casino reserves the right to close the account and suspend access to gaming services to prevent the deepening of the problem and protect the interests of the player.
Signs of gambling addiction may include, but are not limited to, excessive time spent in the casino, frequent and large deposits without reasonable control, and frequent requests to increase limits.
AML POLICY AND KYC
By agreeing to these Terms, you authorize the Company to regularly conduct various checks at the Company’s sole discretion or if required by third parties (including regulatory agencies), in order to verify your identity and contact information ("Verification").
An individual cannot participate in a game for money unless that individual is an Account Holder. To be registered as a player, an individual must register personally and submit an application for registration. The following information must be provided:
- Date of birth together with valid identification showing that he/ she is over eighteen (18) years of age or the applicable legal age of majority as stipulated in the jurisdiction of your residence.
Identification documents which must be submitted include:
- copy of a valid Passport, copy of other identification paper and a proof of address;
- Player’s first and last name;
- Player’s full residential address;
- Player’s valid email address;
The Company reserves the right to request additional documentation and perform additional checks in order to verify the information provided. An account may be suspended until satisfactory information is provided."
The Company reserves the right to suspend your account, if we are unable to ascertain that you have reached the Eligible Age. If, while using the Website services associated with gambling, you were below the Eligible Age: Your account will be closed;
- All transactions made during this period of time will be annulled, and the money deposited to your account will be returned;
- All your bets made during this period of time will be cancelled and refunded;
- All your winnings accumulated during the period of time when your age was under the Eligible Age will be lost, and you will have to refund the Company with all the amounts withdrawn from your account at the Company’s request;
- A deposit made to your account will not be refunded due to Company policy violation."
In the event that the information provided by you proves to be false, incomplete, inaccurate or misleading, and also if the information specified during registration does not correspond to your passport data, these Terms and Conditions shall be considered violated, and the Company may immediately close your account and cancel all funds in your balance, in addition to other actions at the Company’s sole discretion, including refusal to provide use of the website services.
Consideration timelines for KYC documents could be up to 30 working days from the moment when the client provided all requested documents.